Refund policy

Returns & Refund Policy

We want you to be satisfied with your purchase. If you wish to return an eligible item, you must notify us within 14 days of receiving your order.

To be eligible for a return, products must be unopened, unused, and in their original sealed packaging, where applicable. Items that have been opened, used, damaged after delivery, or had their seal broken may not be eligible for return, particularly where the product is not suitable for return for health, hygiene, safety, or similar reasons.

Return Shipping

Customers are responsible for arranging and paying the cost of returning unwanted items to us. We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit.

Please contact us before sending a return so that we can provide the appropriate return instructions and return address.

Refunds

Once your return has been received and inspected, we will notify you whether the return has been accepted. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order details and, where appropriate, photographs of the issue. Where required by applicable consumer law, we will arrange an appropriate remedy and will not require you to bear return costs that legally fall to us.

Research Products

Due to the nature of products sold within our Research range, returned products must remain unopened, unused and with any original seals intact where a legal exception to cancellation/return rights applies. This does not affect your statutory rights where goods are faulty, damaged, misdescribed, or where you otherwise have a legal right to a remedy.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer law.