Shipping policy

Shipping Policy

We aim to process and dispatch orders as quickly as possible. Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

UK Shipping

Delivery times are estimates and begin once your order has been dispatched. Delivery times may vary depending on the shipping service selected at checkout, your location, and circumstances outside our control.

Republic of Ireland

Orders to the Republic of Ireland are shipped using the delivery options displayed at checkout. Customers are responsible for providing a complete and accurate delivery address. Any applicable import duties, taxes, customs charges or other fees are the responsibility of the customer unless stated otherwise at checkout.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow some time for tracking information to update after receiving your dispatch confirmation.

Incorrect Addresses

Customers are responsible for ensuring their shipping address is correct before completing an order. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed or Lost Deliveries

Delivery dates and times provided by us or the courier are estimates unless expressly stated otherwise. If your order is significantly delayed or appears to be lost, please contact us so we can investigate with the courier.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the packaging and affected items where possible.

Research Products

Customers purchasing products from our Research range are responsible for ensuring that the products can lawfully be purchased, received and possessed at their delivery destination. We reserve the right to refuse or cancel an order where we cannot lawfully fulfil or deliver it.

Contact

If you have any questions regarding the delivery of your order, please contact us through the contact details provided on our website.